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Questions and Answers
How soon do I need to order my wedding stationery ?
The earlier the better! There is normally a waiting list of 4 weeks, in which you will need to book your spot. The design and printing process can take anywhere from 6-9 weeks. We recommend reserving your place on our production schedule as soon as you know your wedding date and venue. All orders are scheduled upon quotation approval and a booking deposit.
What do I need to do to begin the process ?
We just need a signed contract and a deposit to hold your place on the production calendar. Once the order is scheduled, we’ll ask you to provide wordings and details for all items so that we can work on your layouts by knowing how much room your copy takes and what info you want to share with your guests.
How long does it take to complete and order ?
It usually takes from 6 to 9 weeks to close a set, but timing mainly depends on the number of pieces your order is composed by, and possible extra changes and/or embellishment required.
How many design proofs do I get with my order ?
Two rough proposals + one refined version are included in our pricing. Additional proofs can be added at an extra cost. Please note that additional proofs may affect order timelines.
I want to place my order but am not sure of quantities yet
This is pretty common, with your wedding day months away and no idea of how many people you’ll end up by including on your guest list. We quote all items to include a certain quantity of copies so that you can have an idea of the overall budget and decide whether you wish to proceed and have us involved into this adventure. The final quantities will be sorted out just before we send your order to print and costs will be updated accordingly.
How does shipping work ?
Shipping will be charged to you once the items are ready to ship. Purchases are shipped via UPS or Canada Posts with standard delivery times within 3 to 5 business days depending on your location. All packages include a shipment tracking number, but once your items are shipped we have no control over the progress of your shipment and only have access to the shared tracking details. We are not responsible for any loss, delays and damages during shipping. We recommend ordering your paper goods as early as possible to allow for transport and customs if ordering from the USA. We are not responsible for any loss, delays and damages during shipping.
What is your return/cancellation policy ?
Due to the handmade nature of our invitation suites, they are non-refundable and not eligible for exchange or return. For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. If there is an error with the text of the wording that was approved by the client, the costs of reprinting will be covered by the client. Once your final confirmation on files is submitted, we cannot cancel your order, as we will have begun printing out your invitations
Who owns the designs once produced ?
Over The Moon Paper Designs retains rights to the designs that they create. We are happy to help produce other wedding items that might require your design.
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